2016: Year in Review

Here’s looking back at some of 2016’s biggest #UnionStrong moments. We stand with you Sisters and Brothers!

NATIONAL…

scalias-death-ends-friedrichs-threatScalia’s death ends Friedrichs threat
In a case known as Friedrichs vs. California Teachers Association, the U.S. Supreme Court was getting ready to impose so-called “right-to-work” status on all public employees in the United States — making dues strictly voluntary and thus weakening unions considerably. But the death of conservative Supreme Court Justice Antonin Scalia in February resulted in a 4-4 deadlock on the case. The threat to labor could return, however, if a similar case is filed after another anti-union justice is appointed.

unions-count-verizon-strike-as-a-winUnions count Verizon strike as a win
America’s biggest strike in four years took place in April and May as 39,000 members of CWA and IBEW struck Verizon’s East Coast landline operations rather than accept contract concessions at the highly-profitable company. The strike ended after 45 days with a deal brokered by U.S. Secretary of Labor Thomas Perez on terms the union called a win, including 10.5 percent raises over four years, and protections against outsourcing of call center jobs.

Clinton loses in the electoral college
In the general election, Hillary Clinton had the support of nearly every labor union in the country, and she won nearly 3 million more votes than Donald Trump. But she lost where it mattered: The electoral college, thanks to narrow Trump wins in Michigan, Pennsylvania, and Wisconsin.

trans-pacific-partnership-dead-at-lastTrans-Pacific Partnership, dead at last
For the first time since NAFTA, a corporate-written trade deal died on the vine. The 12-nation Trans-Pacific Partnerhip (TPP) was one of Obama’s top priorities, but broad public hostility to the deal — and the defection of some Republicans over industry concerns — prevented ratification in Congress. Trump’s election sealed its fate.

IN YOUR STATE…

Top legislative win: Minimum wage
With unions prepared to put minimum wage increases on the ballot, the Oregon Legislature stepped up to do the job and put the minimum wage on track to 12.50 to 14.75 by 2022, depending on the region. That amounts to an hourly raise of $3.25 to $5.50 an hour for hundreds of thousands of Oregon workers.

Biggest ballot defeat: Measure 97
Despite $16 million in local and national union money, a proposal to raise taxes on the biggest corporations doing business in Oregon was rejected by voters. As a result, instead of new investment in schools, health care and senior services, the state of Oregon faces a budget shortfall next year, once again.

Biggest union organizing wins:

  • 886 support workers at PeaceHealth Southwest Medical Center joined AFT.
  • 793 PSU grad students joined AFT/AAUP.
  • 310 hospital technicians at PeaceHealth Southwest Medical Center joined AFT.
  • 165 workers at Boeing paint contractor Commercial Aircraft Painting Services joined IAM.
  • 80 DirecTV workers joined CWA Local 7906.
  • 61 alcohol and drug treatment workers at Volunteers of America joined AFSCME.

Biggest union organizing losses:

  • 205 workers at a Jeld-Wen door plant in Chiloquin rejected the Machinists union in a 52-137 vote.
  • 179 workers at Portland Specialty Baking rejected the Bakers union in a 38-123 vote.

oregon-bernie-voteOregon Bernie vote: a mandate for bolder action by Democrats?
Hillary Clinton won among Democrats nationwide, but in Oregon, Democrats showed an appetite for a bolder kind of politics — backing a candidate who rejected Wall Street money and called for universal health care, free public college tuition, and a $15-an-hour minimum wage. In Oregon, Bernie Sanders packed arenas and outpolled Clinton by over 70,000 votes, 56 to 44 percent.

Minimum wage and sick leave
Raise the minimum wage to $13.50, and give workers the right paid sick leave? Voters did it, approving union-backed I-1433 by 59-41 percent.

sound-gets-serious-transit-investmentSound gets serious transit investment
Another ballot victory was voter approval for an ambitious 25-year plan to make $54 billion worth of transit improvements in the Puget Sound region, including 62 miles of light rail and new bus and heavy rail service to King, Pierce and Snohomish counties. The project will mean union jobs, less congestion, and a cleaner environment.

Madore is no more, in Clark County
Flamboyantly anti-union Clark County Commissioner David Madore — who once pushed unsuccessfully for a local “right-to-work” ordinance — lost reelection in the August primary. In the general election, union-backed candidate Tanisha Harris lost to John Blom, but local unions were still pleased to see their nemesis go.

berry-boycott-ends-with-union-dealBerry boycott ends with union deal
A three-year union boycott against Sakuma and Driscoll berries ended in September, when Skagit Valley agri-giant Sakuma Berries agreed to allow a union election and recognize and bargain a contract with the farmworkers union.

YOUR TURN

What were some of your biggest #UnionStrong moments of 2016? Sound off on the Union Built PC Facebook Page or on our Twitter or LinkedIn feeds. And don’t forget to subscribe to our monthly #UnionStrong email newsletter for articles like this one delivered straight to your inbox.

FOR IMMEDIATE RELEASE: Statement by Governor Cuomo and CWA Pres. Shelton on VZW Closings

Thursday, October 13, 2016

STATEMENTS FROM GOVERNOR CUOMO SPOKESPERSON RICH AZZOPARDI AND PRESIDENT OF THE COMMUNICATIONS WORKERS OF AMERICA CHRIS SHELTON ON VERIZON’S PLAN TO CLOSE TWO CALL CENTERS IN NEW YORK

Statement from Governor Cuomo Spokesperson Rich Azzopardi:

“Today, with 20 minutes notice on one of the highest holy days for those of the Jewish faith, Verizon Wireless notified the Governor’s office that it would be closing two call centers in New York as part of a nationwide consolidation plan. This is an egregious example of corporate abuse – among the worst we have witnessed during the six years of this administration. Verizon’s negligence is astounding and as a result, hard-working New Yorkers will lose their jobs.

“New York is invested in our workforce and we remain committed to keeping and creating well-paying jobs across the state. Governor Cuomo has directed the New York State Department of Labor to dispatch its Rapid Response team to assist employees during their time of transition, and we will work to reverse the impact of Verizon’s reckless decision. In this state, we will continue to stand up to those who put profit ahead of people.”

verizon-corporate-greed

Statement from Chris Shelton, President of the Communications Workers of America:

“Verizon Communications brags about being the nation’s biggest wireless carrier. It’s an extremely profitable company. In July 2016, Verizon’s stock hit its highest price since 2000. It’s spending $4.83 billion to buy Yahoo’s Internet business.

“So why is Verizon closing call centers in New York? Why is it laying off 3,200 retail store workers nationwide, especially going into the busiest shopping period of the year?

“It’s corporate greed at its worst. Does this mean more jobs and more customer service problems will be shipped to Verizon overseas operations in the Philippines and other countries?

“CWA has been working with Verizon Wireless workers at call centers and retail stores, to help workers get the union voice and representation they want and so clearly need. In fact, workers at VZW stores in Brooklyn, N.Y., and Everett, Mass., just won a first contract just this year. We will keep up the fight against ‘very greedy’ Verizon.”

###

For media inquiries, call CWA Communications at 202-434-1168, or email Candice Johnson. To read about CWA Members, Leadership or Industries, visit the Communications Workers of America website.

CWA Union Preparing for A Strike; Will AT&T Learn from Verizon’s Mistake?

Amid inconclusive discussions between CWA and AT&T’s internet division, the union gave hint of a strike call in the near future

Recently, The Communications Workers of America (CWA) has announced that its members have given a go ahead to call for a strike, if fair contract is not reached with the internet division of AT&T Inc. The negotiations are underway for 2,000 internet services members’ renewed contracts that work in supporting customers department, call centers, and as technicians.

The previous contract of these workers got expired on July 23, 2016. Since then, the two parties are on the bargaining desk. In its recent statement, the union claimed that this bargaining is getting tougher, as the management is not cooperating on workers’ key issues, which includes wage and benefits increase.

CWA-IBEW-att-strike

This news has brought anxiety among AT&T investors, because the same kind of strike was called upon by CWA and International Brotherhood of Electrical Workers (IBEW) together against Verizon Communications Inc. earlier this year, which stretched up to 45 days. That strike not only brought above 40,000 workers and their relatives on roads nationwide, but also slammed heavy losses on Verizon’s financial books. The extent of strike pushed Obama-led government to intervene and resolve the outstanding issue. Such a step provided further strength to the union, and it is now ready to strike at its will anywhere any time.

CWA Agreement with AT&T Mobility Division

Even though the company’s Internet division has not reached any definite conclusion for 2,000 members, last week its mobility division entered into a tentative agreement with CWA for 42,000 nationwide workers. The proposed tentative agreement covered healthcare and other benefits.

This contract has been forwarded to union members for ratification and currently awaits result. It is pertinent to note that last month, the members had voted down the agreed contract between the management and the union, for which the two parties again sat on table talk to come up with this revised contract.

Stay Abreast of the News

To follow the status of the potential CWA strike against AT&T visit CWA News Page or Like us on Facebook and subscribe to the Union Built PC monthly eNewsletter for the latest news.

A Bigger Lesson Learned: The Verizon Strike and the U.S. Economy

For the Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW), as well as Verizon management – at least on the surface – there’s been no bigger story this Spring.  The unity of the CWA and IBEW, other Unions who’ve rallied around Verizon Workers, and even the public reflects how normal cuts have become and how unusual resistance on this scale is in the United States of the 21st century.

For working women and men, and retirees in the US, there is little structural economic support.  We can pretend otherwise, but look at nearly every other industrial democracy, where high level and cost effective health care is the norm, retirement security means much higher income replacement, public policy supports retaining jobs in key industries and most important, there is widespread public and political support for collective bargaining.

We are in an economic free fall.  Pretending that we are consumers and not working Americans first will not fix it.  Tax cuts will not fix it.  Attacks on working Americans and their rights will make the landing even harder.

We need to restore workers’ rights in a meaningful way so that we all can negotiate and engage our employers in a meaningful way. Human resource leaders at major US based employers should be ashamed of looking to cut costs at every turn, then collaborating with multi-billion dollar political machines to fight every political attempt to restore balance through public policy.  For example, nearly without exception, US management opposed federal legislation mandating that all employers pay for quality care.   Even those employers like Verizon that provide decent health care end up subsidizing employers that are health care deadbeats by ensuring spouses who work for those companies.

RELATED: 5 Key Reasons to Back the Working People at Verizon

Collective bargaining can make a difference.  Look back to 1938, when the United States still was gripped by the last of the recessions that made up the Great Depression. Well known economist John Maynard Keynes wrote to President Franklin D Roosevelt, stating that the jobs program and financial regulation were important, but “I regard the expansion of collective bargaining as essential.”

union-labor-Franklin-D-Roosevelt-economy

Keynes was not particularly a union supporter but he understood, as did economists for decades to come, that collective bargaining is a critical engine to fire up the demand curve and enable workers to improve their conditions in discussion with management, thus improving the economy. We will never have an economic recovery in this country if instead very profitable employers automatically cut wages, cut benefits and ship more good jobs overseas because their colleagues at other firms are all doing it.  That remains a race to the bottom.

We can’t have a recovery based on a “dollar store” economy. Unless workers can truly use bargaining rights to better their conditions, that’s exactly where we’re headed.  The strike at Verizon demonstrates the severity of the problem, but it will take a majority based political movement to fix it.

Verizon Strike Shows Corporate Giants Can Be Beat

Thirty-nine thousand Verizon strikers returned to work June 1 with their heads held high, after a 45-day strike in which they beat back company demands for concessions on job security and flexibility, won 1,300 additional union jobs, and achieved a first contract at seven Verizon Wireless stores.

“Walking into work the first day back chanting ‘one day longer, one day stronger’ was the best morning I’ve ever had at Verizon,” said Pam Galpern, a field tech and mobilizer with Communication Workers Local 1101. “There was such a tremendous feeling of accomplishment. People were smiling and happy. It was like a complete 180 degree difference from before the strike.”

The Communications Workers of America (CWA) and the International Brotherhood of Electrical Workers (IBEW) won a 10.5 percent wage increase over four years, increased contributions to their pensions, protections against outsourcing of call center jobs, and a reversal of the sub-contracting of some pole work.

Verizon will also eliminate the hated Quality Assurance Review system, an effort to micromanage the workday. Managers would bring techs in for two- to three-hour interrogations about their daily activities and dish out 30-day unpaid suspensions. In the months leading up to the strike, QAR infuriated technicians in New York City.

On top of this on-the-job harassment campaign, Verizon provoked the strike by proposing to shut down U.S. call centers, outsource work to low-wage locations abroad, cap pension contributions at 30 years, and drastically expand its ability to send employees on assignments far from home.

This was despite the unions’ granting $200 million in concessions on health care benefits—before the strike. These concessions, which include higher premiums, deductibles, and out-of-pocket expenses, remain in the new contract, though the wage increases will help soften their impact.

“The company could have done this two months ago,” said network tech Pat Fahy of IBEW Local 827 in New Jersey. “They could have done it [when the contract expired] in August … and we would have taken it.”

Instead, he said, “they forced us to work without a contract for eight months and to be on strike for almost two months. Many of us have resentment two miles long.”

verizon-strike

“I’ll never forget what this company tried to do to me and my family,” said Ray Ragucci, a Queens FiOS tech and member of CWA Local 1106. “It didn’t have to be like this. They chose to do this. They’re very greedy.”

STUCK IT OUT

Secretary of Labor Thomas Perez helped facilitate the deal, intervening in mid-May to restart negotiations between the unions and Verizon.

But the real battle was won on picket lines from Massachusetts to Virginia. Strikers picketed daily outside Wireless stores, and hounded scabs and company executives wherever they went.

And they didn’t waver, even when the company cut off their health insurance on May 1. “The company didn’t think we would last two weeks—especially with the health care,” said Ragucci.

Though this strike was the fourth or fifth for many Verizon workers—nearly all have been with the company for over 15 years—it was the first time since 1989 that the company cut strikers’ health insurance.

“I didn’t know if our membership was going to be able to handle this,” said Ragucci. “In my head, I thought people might cross.”

Instead, “I think it really pissed people off,” Ragucci said. “And being that our lines stood strong, everybody took a positive attitude, and felt like we’re going to win this thing.”

“There were stages of fear, optimism, depression, anxiety, a swelling of pride,” said FiOS tech Dennis Dunn, a chief steward with CWA Local 1108 on Long Island, describing his feelings six weeks in. “I have never been more proud to be a union member—despite the fact that I am financially in ruins.”

Dunn said not a single member of Local 1108 had crossed the picket line. “Our members, they really get it,” he said. “It’s not because we want to be rich. We started here with the impression that it was a career. It used to be a great career at the phone company, and we want to maintain that.”

STILL GOT IT

The risk going into the strike was that the workers might not have much leverage, given the company’s growing focus on its wireless division. Verizon seemed willing to walk away from much of its traditional wireline business.

But the strike showed that telecom workers still wield real power. The company was so behind on FiOS installations that new customers were told they would have to wait until July or August for service.

That information was revealed to the union by call center employees in the Philippines, who also said they were fielding a lot of calls to disconnect service because of the scabs’ lack of professionalism. (A delegation of U.S. Verizon workers visited the Philippines in May, after call center workers there reached out to CWA through Facebook.)

“The very same managers that ride us, that are constantly on us about our productivity every time we blink,” Dunn said, “they have no clue how to do our job. It’s comical.”

Strikers followed managers and scabs around and picketed the poles, manholes, and buildings where they’re working. Safety violations were rampant, they said—and even put the public at risk. Pictures and videos circulated widely on Facebook.

One financial analyst predicted the strike would cut Verizon’s profits this year by $200 million. Another reduced a wireline revenue forecast for the company by $826 million, thanks to the rapid decline in FiOS installations due to the strike.

Before the strike began, Verizon was pulling in $1.8 billion a month in profit. “There was no reason for this strike, because we weren’t asking for anything more,” Dunn said. “Why do you need to take anything from us when you make this much money? In the end, it’s all about just breaking the union.”

“It’s been a rollercoaster,” said Rich Corrigan, a field tech and steward with CWA Local 1101 in Manhattan, during the strike. “They’re just turning around and saying, ‘You’re not worth what you were worth last contract.’”

Still, after months of “corporate bullying” via harsh disciplinary policies leading up to the strike, Corrigan said, “getting out onto the picket line was a relief.”

Strikers’ spirits were also buoyed by public support. The highlight for Corrigan was day one, when 150 union members got front-row seats for a Bernie Sanders speech in New York’s Washington Square Park. “We were greeted at that rally like conquering heroes,” he said. “The sense that I got was, ‘Thank God somebody’s doing something.’”

“The public support was overwhelming,” Dunn said. “You don’t feel like you’re alone. We had bagels delivered almost daily on the picket line, pizza from other unions, contributions from retirees… It helps when you don’t have people driving by yelling, ‘Get a job! Go back to work!’”

SCAB WAKE-UP CALLS

Instead of dispatching its scab field technicians from its regular garages and central offices, the unions say, Verizon used hotels. The scabs in Manhattan drove rented vans and other unmarked vehicles.

“The amount of money they spent in suspending their operations, renting out hotel rooms, renting out dispatch locations, renting out Enterprise vans—it was a slap in the face,” said Al Russo, a CWA Local 1101 vice president.

“It’s astounding that a company of this size, with this reputation, was dispatching a scab workforce throughout Manhattan as an underground operation in order to avoid mobile picketers,” said Galpern.

In response, a number of CWA and IBEW locals organized “scab wakeup calls” outside hotels where workers were being dispatched.

These rowdy pickets got several hotels to kick out Verizon’s dispatch operation. But they also got the locals hit with restraining orders in New York City and Boston, on the grounds that the tactic counts as a secondary boycott.

Undeterred, CWA and IBEW locals found other ways to keep the heat on Verizon. Five hundred strikers protested CFO Fran Shammo at an investor conference in New York. Eight hundred greeted CEO Lowell McAdam at a conference in Boston.

Verizon Wireless retail store employees, on strike for the first time at six stores in Brooklyn and one in Everett, Massachusetts, toured the picket lines.

The unions sent a delegation to Verizon’s shareholder meeting in Albuquerque, where 15 strikers and supporters were arrested in an act of civil disobedience outside. And 250 strikers from Local 1101 appeared on Good Morning America, wearing red and holding union signs.

It also helped that the strike started in the midst of the New York primary. Vocal support from Senator Bernie Sanders drew media attention and helped frame the strike as a clear fight against corporate greed.

‘THEY’RE BEHIND US’

By the end, members may have been tired, but their resolve never flagged.

“We’d like to get back to work as soon as possible,” said Local 1101 steward Kim Marshall in the final week. “But we sacrificed this long, and if they keep demanding expensive givebacks, we’ll be out for as long as it takes.”

RELATED: 5 Key Reasons to Back the Working People at Verizon

The day before the agreement was announced, 200 strikers greeted a Verizon executive outside a tech conference at New York University. In upstate New York, there were plans for a big protest outside the board meeting and convocation ceremonies at Cornell University, where McAdam is a trustee.

And health care unions were planning a June 1 day of action to draw attention to the one-month anniversary of Verizon cutting off health benefits. June 2 was to be another national day of action.

In the last week of the strike, CWA Local 1102 began leafletting outside the Staten Island Ferry. Members collected several hundred petitions from commuters who pledged to cancel their service if Verizon didn’t agree to a contract by June 10, and not to buy new Verizon products until the strike ended.

“People that get up every day and get on that boat to go to work, they know what it’s like to struggle,” said steward Christine Cannavale. “They’re behind us.”

The union was also buoyed by the growing number of groups “adopting” Verizon Wireless stores for weekly pickets. “Every day, unions and community groups were approaching us to adopt a store,” Galpern said. “Individual passersby were stopping by picket lines every day bringing pizza, water, coffee, asking what else they can do.”

‘CORPORATE GIANTS CAN BE BEAT’

Verizon, meanwhile, kept adding insult to injury. The company mailed workers a letter explaining how to scab and FedEx-ed them a copy of its “last, best, and final offer.”

“In the last 22 or 23 years, since I’ve been with this company, I’ve never seen such an effort to try to break the union,” said Chuck Simpson, a customer service rep and president of CWA Local 2204 in Virginia. “Upper management coming to the picket lines and telling us something totally different than what the bargaining committee was saying, spreading rumors that replacement workers would be permanent …”

In response, Local 1108 held a “Burning the Bullsh!t” rally. “We brought all the scab letters and the final proposals and we did this big barrel barnfire,” said Dunn. “We had so much stuff, I had to burn the rest the next day at the union hall.”

For Fahy, the worsened health plan is the deal’s main downside. “If you use the health care, you’re going to pay a lot,” he said. “We need national health care—and the unions should really get in front of that one. Health care is a loser. It’s going to keep sucking value out of our contracts.”

Still, he said, “in this climate that we’re living in, just standing up and holding your ground against a company making $1.8 billion a month is a victory.”

Ragucci hopes other workers will be inspired by the Verizon example. “I think us doing what we did just lays the groundwork for other unions to say, ‘You know what? No.’ These corporate giants can be beat if we fight them.”

A version of this article appeared in Labor Notes #447, June 2016.

Marcus Courtney founder of CWA-Tech worker union runs for State House in Seattle CWA District 7, WA State Council, and IAM 751 Endorsed

marcus courtneyUnion Built PC Inc. highly endorses Brother Marcus Courtney and we ask all our Sisters and Brothers to donate to the Courtney Campaign

A message from Marcus Courtney:

“With CWA and IBEW workers on strike against Verizon, it is more important than ever for working people to have a voice in the halls of power to fight back against corporate greed.  I am running for the 43rd legislative district in Seattle to be that voice.

“I believe the legislator in this seat needs to be a champion for bold, progressive leadership with real experience. I am running to bring the values of the 43rd district to solve real problems. I want to make housing more affordable, protect the rights of all of our citizens, improve the quality of our public schools, raise wages so families can lead a decent life, and bring meaningful action to combat climate change.

“Over the past few years here, we have witnessed tremendous growth in people and in wealth generated by our industries in aerospace, natural resources and technology. The 43rd district is at the heart of a booming Seattle, and is ushering in a new era as a global city. But yet, we can feel our prosperity is out of balance and is leaving too many people behind.

“I believe every worker should be treated fairly in the workplace. I founded the Washington Alliance of Technology Workers (WashTech/CWA), the first labor organization of its kind in the U.S., while working as a contract test engineer at Microsoft Corporation. This gave tech workers a voice in the trade union movement for the first time, which continues to this day.

“For five years, I managed a global and regional boards of directors representing 300 national unions on international labor issues totaling more than 2.5 million workers in 120 different countries.

“Returning to Seattle as the National Representative for the AFL-CIO in the northwest, I was shocked to see how dysfunctional Olympia has become. Rather than a collaborative legislature where the two parties work effectively, Olympia is the mini-me of the U.S. Congress.  Populated with climate change deniers, people who oppose equal rights for all and politicians whose answer to every problem is to cut taxes for the rich and big corporations. This doesn’t work in DC and will not work in Olympia. There is real work to be done.

“These challenges strike at our sense of fairness for the future, and say it is time for a new path so no one is left behind.

“We need a new path of inclusion. A new tradition of true economic opportunity. I’m ready to bring a lifetime of experience fighting for middle class families, and giving strength to the poor and disenfranchised. As my career shows when I see a problem I get to work finding real solutions, and I will bring that experience to Olympia as your legislator.

“We have seen Seattle and Washington State pass landmark policies on the minimum wage, paid sick leave, pressure Shell Oil to stop Arctic Drilling, pass marriage equality and be first in the nation to require background checks before owning a gun. This campaign wants to extend and build on that progressive legacy.

“In the past two months that I have been running I am proud to have received seven union endorsements and I expect more on the way!  

“I ask you to join my campaign for bold, progressive leadership and I ask for your support to help send me to Olympia by contributing to my campaign today.”  

Join the Campaign for bold, progressive leadership by making a donation here:
https://marcuscourtney.nationbuilder.com/donate

Verizon’s Crisis Management Trying to Sell Us… and then Sell Us Again

There is no doubt that Verizon’s Crisis Management firm is hard at work these days.

In a series of new videos, Verizon’s Chief Administrative Officer, Marc Reed, is looking to solicit support from the public.  He also strives to drive you to a master page full of Verizon’s Crisis Management multimedia which attempts to ‘holla back’ to CWA and IBEW and further draw the public to their “side.”  They’ve even set up a dedicate Twitter account.

Let’s start with the master pitch.  Gander at this…

In one of their several ‘Crisis Management’ videos they attempt to address compensation and benefits.  This video features Compensation Director Arleen Preston who – in this bloggers opinion – does little more than speak down to the “citizen viewer” by defining compensation and benefit terms and phrases that most American worker – Union or Nonunion – would already know.

Insult meets Injury here…

Does anyone find it a coincidence that – if you were to click through to YouTube – you’ll find the note “Comments are disabled for this video.”?

Finally – and here’s the part that will put a smile on your face – Crisis Management Television Ads have now replaced the infamous “red ball” spots.

But don’t worry… CWA has creatively answered back.

Now THIS video is worth sharing…

Good for you CWA!

RELATED: 5 Key Reasons to Back the Working People at Verizon